Commercial cleaning companies have a particular challenge. Lots of sites, lots of staff, often part-time and working early mornings or evenings, and clients who notice the minute something is missed. And all of it tends to be run by a very small office.
The usual pain points
- Knowing which cleaner is at which site on which day.
- Covering sickness at short notice.
- Showing a site was actually cleaned.
- Handling complaints and one-off requests.
- Invoicing each client accurately every month.
Put the site at the centre
For a cleaning company the site usually matters more than any single job. Each one has its client, address, access instructions, schedule and regular team. Keep all of that together in one site record.
A rota people can check on their phone
Cleaners need to know where and when they're working without ringing the office. A live rota they can open on their phone, showing only their own shifts, cuts most of those calls out.
Cover without chaos
When someone rings in sick at six in the morning, the office needs to see who's free and move a shift quickly. In a live rota the replacement sees it straight away.
Client requests are jobs
"Could you do the carpets in meeting room 2?" is a job. Treat it as one: recorded, assigned, done and invoiced, not a note that gets lost.
Periodic work on a schedule
Deep cleans, window cleaning and washroom services fit naturally into a planned schedule with a due date that moves on automatically.
In OmniSchema's Weekly Rota each shift has its own work location, and staff can be set to see only their own shifts. Client requests become work orders, periodic tasks sit in a planned schedule, and the Customer Directory and Sales Ledger handle the monthly invoices. It all runs in a web browser, so cleaners don't need to install anything.